Quality from customer needs to customer satisfaction by Bo Bergman and Bengt Klefsjo
By: Bergman, Bo.
Contributor(s): Kelfsjo, Bengt.
Material type: BookPublisher: New Delhi Overseas Press 2006Edition: 2nd ed.Description: 606p.ISBN: 8188689475.Subject(s): Consumer satisfaction | Customer services --Quality controlDDC classification: T254 k674Item type | Current location | Call number | Status | Date due | Barcode |
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Book | Indian Institute of Public Administration | T254 k674 (Browse shelf) | Available | 81481 |
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